Please carefully read this Privacy Policy to find out how your personal information will be processed when you use our website, in compliance with the provisions of the GDPR (General Data Protection Regulation) – Regulation No 2016/679 of the European Parliament and of the Council of 27 April 2016.

STAR-Serviços Linguísticos, Lda. reserves the right to modify this Privacy Policy to adapt it to changes in legislation or case law.

If you have any questions regarding our privacy practices, please contact us at the following address:

 starlisboa@star-group.net

STAR-Serviços Linguísticos, Lda. will take any possible actions to immediately investigate any complaints related to our privacy policy or the use of your personal information.

1. General Aspects

STAR-Serviços Linguísticos, Lda. respects the privacy of all individuals who visit our website. This Privacy Policy explains the information that STAR-Serviços Linguísticos, Lda. collects and how it will use this information.

STAR-Serviços Linguísticos, Lda. wishes to give you as much control as possible over information that identifies your personally. We would also like to inform you that it is possible to exercise your access, rectification and portability rights, your right to be forgotten and your right to object to the processing of your personal data. When requested, STAR- Serviços Linguísticos, Lda. (a) allows you to access your personal information; (b) erases your personal information from our Database and (c) corrects any personal information that you tell us is incorrect. To exercise these rights, please contact us on the aforementioned address.

2. Personal Information

We will not collect any personal information about you when you visit our website (specifically your name, address, telephone number, billing and shipping information, credit card information or email address) unless you provide it voluntarily and consent to its communication in accordance with the European Data Protection Regulation, specifically Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

By using our website you agree to accept the terms and conditions of our current Privacy Policy, as set out in this section of the website. If you do not accept the terms and conditions of this Privacy Policy, we ask that you do not provide any personal data to STAR-Serviços Linguísticos, Lda. through this website.

3. Personal data processing

STAR-Serviços Linguísticos, Lda. provides users with suitable technical resources so that they can access this Privacy Policy in advance and give their consent to STAR-Serviços Linguísticos, Lda. to automatically process their personal data. With regard to the electronic data collection forms on the website, unless otherwise indicated in specific fields, answers to questions about personal data are voluntary. Any failure to reply does not imply a reduction in the quality or quantity of the corresponding services, unless otherwise indicated.

When you voluntarily provide us with personal data, you authorise us to use that personal information in accordance with the terms and conditions of our Privacy Policy.

Users guarantee that any personal data provided to STAR-Serviços Linguísticos, Lda. are accurate, and accept responsibility for giving notification to the latter of any changes to them.

STAR-Serviços Linguísticos, Lda. may store and process your personal data in order to gain a better understanding of your needs and how we can improve our products and services. We may use your personal information to contact you, including by electronic means, specifically by email, fax, mobile phone messaging or other similar means, for purposes such as personalising information about the products and services that we offer you, to send you marketing or promotional materials or to reply to your comments or requests for information.

For legal reasons, STAR-Serviços Linguísticos, Lda. may and must provide all information requested by the competent authorities in accordance with Portuguese law, if an appropriate court order exists. In cases such as this, with the intention of collaborating with the courts, STAR-Serviços Linguísticos, Lda. may record information about the IP address that identifies the User’s connection, as well as the precise time of the connection, among other data. This information may subsequently be provided to the competent authorities, subject to the presentation of a legally required court order. However, IP addresses and connection times are only recorded if there is a suspicion that a user is making illegal use of the services. STAR–Serviços Linguísticos, Lda. will only use the records for the stated purposes.

STAR-Serviços Linguísticos, Lda. may transfer your personal data to other STAR Group companies. There are STAR Group companies that are currently located in different countries, including countries that do not offer a level of protection comparable to that established by the General Data Protection Regulation in force in Portugal. In these cases, STAR-Serviços Linguísticos, Lda. undertakes to keep your data confidential and to ensure secure processing during any international transfers that may be made.

In certain cases, personal data are transferred to third parties to allow them to provide services on our behalf. Only the information strictly necessary to provide the service will be provided to these companies, and they are prohibited from using it for any other purpose. Users will be duly notified of this circumstance on electronic personal data collection forms.

STAR-Serviços Linguísticos, Lda. will only disclose your personal information without prior notice if required by law or if, in good faith, it believes that this action is necessary to: (a) comply with the law or the mandates relating to legal proceedings affecting STAR-Serviços Linguísticos, Lda. or the website; (b) protect and defend the property rights of STAR-Serviços Linguísticos, Lda. and its website and (c) act, in urgent circumstances, to protect the personal safety of Users of STAR-Serviços Linguísticos, Lda., its website or the public.

4. Security

STAR-Serviços Linguísticos, Lda. undertakes to process your personal information with maximum privacy, confidentiality and security. STAR-Serviços Linguísticos, Lda. protects your personal data from loss, misuse, unauthorised access, alteration and destruction with all the technical means at its disposal, through strict security measures applied to automated files containing personal data.

However, Users must be aware that Internet security measures are not impregnable.

Companies outside STAR-Serviços Linguísticos, Lda. that have access to your personal data with regard to services provided to STAR-Serviços Linguísticos, Lda. are under the obligation to keep the information confidential and are not authorised to use this information for any purpose other than to provide the services they are providing on behalf of STAR-Serviços Linguísticos, Lda.

5. Non-personal information collected automatically

Our web service automatically collects certain types of non-personal information about the use of our site that is stored on our servers exclusively for in-house purposes, specifically to facilitate your visit to our site, improve your online experience or purely for the purpose of keeping access statistics.

Examples of this type of non-personal information include the name of your Internet service provider, the type of Internet browser or operating system used, as well as the domain name of the website from which you arrived at our website or advert.

When you view one of our web pages, we may store certain information on your computer in the form of a cookie or similar file, which helps us in several ways, such as adapting a web page or advert to your interests and preferences. Most Internet browsers allow you to delete cookies from your computer’s hard drive, block all cookies or receive a warning before a cookie is installed. Please consult your browser’s instructions or the help menu on your screen to find out more about how these functions work.

If data are transferred to an external service provider, technical and organisational measures are applied to ensure that the transfer takes place in accordance with data protection provisions.

6. Personal data controller

The Controller of any personal data that is collected is STAR–Serviços Linguísticos, Lda. with head offices in Lisbon at Rua André de Gouveia, nº 27, 1º esq., and offices in:

  • Lisbon
    • Rua Cidade de Bolama, n.º 14E, Escritório 40.7, Olivais Sul, 1800-079 Lisbon
  • Porto
    • Rua Fernandes Barbosa, n.º 17, r/c, 4405-659 V. N. Gaia

STAR–Serviços Linguísticos, Lda. can be contacted at the addresses of its offices, by phone 21 839 41 30 or by email starlisboa@star-group.net.

7. Helpful data protection tips

Customers are fully responsible for taking precautions when exposing their personal data to circulation on the Internet, as these data are not fully protected against possible violations. Precautions include adopting supplementary security measures, including maintenance on equipment (PC, tablets and mobile phones), keeping programs properly up to date and configured with firewalls and protection against malicious software (e.g.: antivirus), not visiting sites with a dubious reputation, or that do not offer proper guarantees of authenticity, physically protecting your equipment and avoiding entering your access credentials on public access computers (at Internet cafés, hotels, etc.), and using different strong passwords for each service or website.

Most recent update: 24 May 2018